🐛 Reporting Issues
Before You Post
- Search first - Check if someone has already reported the same issue
- Try basic troubleshooting - Refresh the page, clear browser cache, or try a different browser
- Check browser compatibility - Ensure you're using a supported browser
Issue Report Template
Use this format for bug reports:
Title: Brief, descriptive summary (e.g., "Login fails with Google authentication")
Description:
- What happened: Describe the actual behavior
- What you expected: Describe what should have happened
- Steps to reproduce: List exact steps to recreate the issue
- Open the app
- Tap "Login with Google"
- Select account
- App crashes
Additional Details:
- Browser: (Chrome 120, Firefox 121, Safari 17, etc.)
- Operating System: (Windows 11, macOS 14, Ubuntu 22.04, etc.)
- Device Type: (Desktop, laptop, tablet, mobile)
- Screen Resolution: (if layout-related issue)
- Browser Console Errors: (Press F12 > Console tab, copy any red errors)
- Screenshots/Videos: Include if helpful
- Error messages: Copy exact text if any
Priority Guidelines
- Critical: App crashes, data loss, security issues
- High: Core features broken, significant usability problems
- Medium: Minor bugs, cosmetic issues
- Low: Enhancement suggestions, nice-to-have fixes
✨ Requesting Features
Before You Post
- Search existing requests - Your idea might already be suggested
- Consider the audience - Will this benefit most users?
- Think about alternatives - Are there existing workarounds?
Feature Request Template
Use this format for feature requests:
Title: Clear, concise feature name (e.g., "Dark mode support")
Problem Statement:
- What problem does this solve?
- Who would benefit from this feature?
- How does the current app fall short?
Proposed Solution:
- Describe your ideal implementation
- Include mockups, sketches, or examples if possible
- Consider different user scenarios
Alternatives Considered:
- What other solutions did you think about?
- Why is your proposal the best approach?
Additional Context:
- Similar features in other apps
- User research or feedback supporting this
- Technical considerations you're aware of
📝 General Forum Guidelines
Writing Effective Posts
- Use clear, descriptive titles - Avoid "Help!", "Bug!", or "Feature request"
- Be specific and detailed - More information is better than less
- Use proper formatting - Use bullet points, numbered lists, and headers
- Include relevant tags - Help others find and categorize your post
- Be respectful and patient - Our team and community volunteers help when they can
What NOT to Do
- ❌ Post duplicate issues without checking existing posts
- ❌ Bump old posts repeatedly - comment only with new information
- ❌ Post in wrong categories (use "Issues" for bugs, "Feature Requests" for suggestions)
- ❌ Include personal information, passwords, or sensitive data in screenshots or console logs
- ❌ Use ALL CAPS or excessive punctuation!!!!!
- ❌ Post off-topic content or spam
- ❌ Share account credentials or API keys
Response Expectations
- Issues: We aim to acknowledge within 2-3 business days
- Feature Requests: We review monthly and update status quarterly
- Updates: You'll be notified when status changes or we need more info
- Resolution: We'll mark issues as "Fixed" when released and close duplicate/invalid reports
Getting Help Faster
- Follow the templates - Complete reports get faster attention
- Include browser console logs - Technical details help our developers debug
- Test in different browsers - Helps identify browser-specific issues
- Be available - Respond promptly if we ask for clarification
- Test fixes - Help verify when we deploy potential solutions
- Vote on existing posts - Use reactions to show support for features/issues
🏷️ Post Categories & Tags
Categories
- 🐛 Issues - Bug reports and technical problems
- ✨ Feature Requests - New functionality suggestions
- ❓ Questions - General help and usage questions
- 💡 Ideas - Brainstorming and discussion
Common Tags
chrome,firefox,safari,edge- Browser-specificdesktop,mobile,tablet- Device typelogin,dashboard,notifications,reports- Feature areascritical,high,low- Priority levelsconfirmed,investigating,planned- Status updates
🤝 Community Guidelines
Be constructive: Focus on solutions and improvements, not just complaints.
Search before posting: Avoid duplicate posts by checking existing discussions.
Stay on topic: Keep discussions relevant to the original post.
Help others: If you know the answer to someone's question, share your knowledge.
Follow up: Update your posts if you find solutions or workarounds.
Remember: This forum is a collaborative space where users and developers work together to improve the app. Your detailed reports and thoughtful suggestions help make the app better for everyone!
In my about 3 months of using Talantly.ai, I've found that having a structured issue reporting process like this can significantly streamline problem resolution. However, it would be beneficial to also include guidance on how to track the status of reported issues to enhance transparency and user satisfaction. This addition could further improve the overall user experience on the platform.
I completely agree with the need for better visibility into issue tracking within Talantly.ai. In my around 2.around 3 months of using it, I've faced situations where knowing the status of reported problems would have been incredibly helpful for both myself and the candidates. Improving this aspect would definitely enhance user satisfaction and streamline the overall problem resolution process.
I completely resonate with your experience regarding the need for improved visibility into issue tracking on platforms like Talantly.ai. In my about 3 months of using it, I've also encountered challenges with tracking the status of reported issues efficiently. Enhancing this transparency would indeed benefit users like us by streamlining problem resolution processes and fostering better user satisfaction. It's an area where platforms can make significant strides in enhancing the overall user experience.
I appreciate your insights on the importance of improved visibility into issue tracking on platforms like Talantly.ai. In my about 3 months of using it, I have also faced challenges with tracking the status of reported issues efficiently. While the platform offers valuable features like detailed analytics and comparison tools, the transparency in issue resolution processes could be further enhanced to ensure a smoother user experience.
Having clear visibility into the status of reported issues is crucial for users like us, as it not only streamlines problem resolution but also fosters better user satisfaction. It would be beneficial for platforms, including Talantly.ai, to prioritize enhancing this aspect to make significant strides in improving the overall user experience.
I believe that by addressing the issue tracking process more effectively, platforms can empower users
I completely resonate with your experience regarding the need for improved visibility in issue tracking on platforms like Talantly.ai. In my about 3 months of using it, I've also found that while the platform excels in offering valuable features and learning resources, enhancing transparency in issue resolution processes would greatly benefit users. Clear communication on the status of reported issues is key to ensuring a seamless user experience and fostering satisfaction. I believe that by prioritizing this aspect, platforms like Talantly.ai can truly elevate user satisfaction and streamline problem resolution processes effectively. It's exciting to see the potential for growth in this area, and I look forward to witnessing enhancements that will further enhance the user experience.